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[A combination of at least two of the following: Upper and lowercase letters/numbers/special characters (10 to 16 characters)]
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Name Required Field
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Address Required Field
Telephone Required Field -
Mobile Phone Required Field -

Additional Information

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Gender Required Field
Date of Birth Required Field / /
Anniversary Required Field / /
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Terms and Conditions (Required)

The website is owned and operated by Flower letter. By ordering the product and using this Website, you may agree to comply with the Flower Letter relationship with this Website in conjunction with the Privacy Policy and be bound by the following terms of use:


satisfaction guarantee


The 100% satisfaction guarantee applies only to the products and aspects of our services directly controlled by us. Warranty does not apply to issues we cannot control, such as inaccurate or incomplete addresses provided by customers or rejected shipments.


The summary of the resolution policy is as follows.


In the event of a damaged product being delivered, we will re-deliver the replacement for the damaged product. Please note that you may need to return the original product to receive a replacement.

After then, if we cannot fulfill your order, we will give you a full refund.

If we send the wrong product, we will send the right product again. Please note that you may need to return the original product you received.


delivery


Flower letter aims to become the best supplier of flower products. If you are not satisfied with your purchase, please let us know within 24 hours of receipt, and we will try to resolve the situation as soon as practically possible. All products of our company are delivered manually. Unless time stated, the actual delivery time cannot be guaranteed. We deliver to most parts of Hong Kong but not all.


If the wrong delivery destination is selected and thectual delivery rate is higher than the selected delivery rate, the additiona al charge will be applied and the entire payment must be made before delivery. If the actual delivery rate is lower than the selected delivery rate, the difference refund will be paid.


We may resend flowers as part of our warranty, but we cannot refund them on the basis that the recipient is no longer there.


In the event of a failed delivery, we will not refund the order unless there is an error or duplicate order in the order process. We do not refund the order within 24 hours of receipt of the order, and do not refund it on the basis of late delivery or failure of delivery. But if the address is correct, we guarantee to resend the product as soon as possible. In the event of a refund of canceled orders, we reserve the right to charge a 5% refund fee to cover the merchant and administrative expenses.


If flower delivery is rejected by the recipient for any reason, flower letter has no obligation to refund or exchange. But Flower letter will try to solve the problem with the person who ordered the flowers. The sales contract is between Flower letter and its customers who ordered flowers. Flower letter will not discuss any of these unlikely series of events unless it receives a written letter.


Flower letter does not deiver to flowers by PO box number and not be held responsible for the wrong recipient's address. Make sure all addresses are complete and correct.


Although every effort is made to deliver on demand, Flower Letter cannot be held responsible for the delay due to bad weather and uncontrollable internal and external factors, and will try to deliver before or after the requested date, or as soon as possible.lee


If the recipient is not at the address at the time of delivery, the delivery person will try to find a place or establish security to receive the flowers, and will try to inform the recipient of the location. Sometimes, flowers will be left in a safe place at the address.

I have read and agree to the user agreement.

Collection and Use of Personal Information (Required)

This sample form is provided to you as a reference. Prior to posting, please make the necessary adjustments in order to ensure that all information is in accordance with the terms of your shopping mall.


1.  Purposes of Collection and Use of Personal Information

A.  Contract fulfillment obligated by provision of services and settlement of payment for the services provided

Supply of content, purchase and payment, delivery of goods or billing statements and others, user authentication for financial transactions and financial services

B.  Member management

User authentication to access members-only service, identity verification, prevention of unauthorized or illegal use, membership subscription check, validation of user age, confirmation of consent/agreement from legal representative for users under the age of 14, handling of complaints and civil affairs, delivery of notices


2.  Types of Personal Information Collected : user ID, password, E-mail address, personal information of legal representative for users under the age of 14

3. Duration of Retention and Use of Personal Information

As a general rule, once the personal data has fulfilled the purposes for which they were collected, they will be discarded without delay. However, it shall be retained for a specified period of time due to the reasons mentioned below.

A.  Duration of Retention and Use of Personal Information

Retention pursuant to prevention of illegal transaction and internal shopping mall: OO years

B.  Retention pursuant to applicable laws

o Records on contracts or withdrawal of offers and the like:

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc.

- Retention Period : 5 years

o Records on payment settlement and supply of goods etc.

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc

- Retention Period : 5 years

o Records on processing of customer disputes and complaints

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc

- Retention Period : 3 years

o Log records

- Reasons of retention: Communication Privacy Act

- Retention Period : 3 months

※ If you do not accept these terms, you will not be able to create an account with us.

Do you agree to the Collection and Use of Personal Information?

Collection and Use of Personal Information (Optional)

**This text is only provided as a guideline and must be modified to reflect your store’s operational policies. Ensure that the content of the Agreement is correct before applying it to your store.**

1. Purpose of the Collection and Use of Personal Information
Enter the purpose for collecting information (e.g. Content curation, Marketing).

2. Personal information to be collected
Enter the information to be collected (e.g. Date of birth, Gender).

3. Period of retention and use of personal information
If a customer deletes their account or edits their customer information, the corresponding information will be destroyed immediately.

• Users can still use the store’s services if they do not agree to the Collection and Use of Personal Information.

Do you agree to the Collection and Use of Personal Information?

Sharing Information with Third Parties (Optional)

Disclosure of Information to Third Parties


You can choose whether or not to consent to these terms.


However, disagreeing or withdrawing your consent may limit the services we are able to provide to you.


- Name of Party :


- Type of Information Disclosed :


- Purpose of Use :


- Time Period of Use and Storage :

Do you agree to share your personal information with third parties?

Entrusting Personal Information (Optional)

Consent to entrust handling of personal information

You can choose whether or not to consent to these terms.

However, disagreeing or withdrawing your consent may limit the services we are able to provide to you.

- Trustee :

- Trustee’s Duties :

Do you agree to the policies on entrusting your personal information?

Agree to receive shopping information (Optional)

You can receive discount coupons, benefits, events, new arrivals, and other valuable information from the shopping mall via Text or Email.

However, some information will be sent without your agreement such as order/payment status and policy related articles.

You can join the membership without agreeing to the optional categories, and update your status anytime at Edit Profile page once you join the membership.

  • Do you agree to receive SMS?
  • Do you agree to receive e-mails?

Confirm Registration Information

In order to complete your registration, please confirm your account information and click “Register”.

Confirm Registration Information
Email
ID
Name
English Name
Phonetics
Country
Address Line 1
Address Line 2
City
State/Province
Zip/ Postal code
Telephone
Mobile Phone
SMS Messaging
Service
Newsletters
Nickname
Gender
Date of Birth //
Anniversary //
Referrer
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