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Help

How to join

Click on the [Sign Up] link and complete the form in order to create your account.
Once your account is created,
you can immediately benefit from our membership privileges such as discounts and reward credits.
Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order
since you can save your information securely on our site.

How to order

Cut-off times for placing orders for delivery are as follows

Monday to Saturday (excluding public holidays):
Order before 12 noon; same-day delivery
Order before 5pm; earliest delivery next day
Order after 5pm; orders will be processed the next day and therefore earliest delivery is the day after.

Delivery service will not be provided on Sunday and Public Holidays (excepted the peak season of Valentine’s Day and Monther’s Day), If you would like to have an order on Sunday, please kindly contact us for further details. Additional charges may apply.

It is the responsibility of the sender to provide full and correct details for delivery and to ensure that the recipient will be available to accept the delivery during the allotted timeframe. Please provide the recipient's real name where he/she can be identified at the delivery location.

In the case of Typhoon 8 (or above) or Black Rainstorm signal being hoisted delivery services will be immediately suspended.


Payment

We accept the following forms of payment:




  HSBC 124-261918-838 PENTASIA COMPANY Ltd


 










Shipping

  • Shipping Method : Shipped by Seller
  • Shipping Area : Hong Kong
  • Shipping Rate : Free: Shipping fee is free regardless of the price.
  • Delivery Time : 1 - 1 days
  • Cut-off times for placing orders for delivery are as follows :
    Monday to Saturday (excluding public holidays)
    Order before 12 noon; same-day delivery
    Order before 5pm; earliest delivery next day
    Order after 5pm; orders will be processed the next day and therefore earliest delivery is the day after.

    Delivery service will not be provided on Sunday and Public Holidays (excepted the peak season of Valentine’s Day
    and Monther’s Day), If you would like to have an order on Sunday, please kindly contact us for further details. Additional charges may apply.

    It is the responsibility of the sender to provide full and correct details for delivery and to ensure that the recipient
    will be available to accept the delivery during the allotted timeframe. Please provide the recipient's real name
    where he/she can be identified at the delivery location.

    In the case of Typhoon 8 (or above) or Black Rainstorm signal being hoisted delivery will be immediately suspended.

Returns & Exchanges

Satisfying the recipient and sender is our ultimate aim. We always strive to deliver fresh flowers in its best condition and on time.
- Please understand that due to the perishable nature of flowers, we are unable to accept returns.
- We understand some flowers may end up damaged during delivery.
   If this does occur, please send us the photo within two days of delivery, we offer customers replacement flowers
- If you wish to change the delivery address, please contact us

Refunds

We do not offer refunds for any of our products or services

We understand some flowers will end up damaged during delivery.

If this does occur, please send us a photo within two days of delivery and we will re-deliver a new flowers to you.

If you wish to change the delivery address please contact us

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 1 year from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for 2 years.